How do I ask for my account data to be corrected?

Log in, open Profile, Help, Legal Request, then describe the incorrect record. If you cannot log in, email legal@piubet.vip with your registered phone number and proof.

Reference

Legal Terms Before You Join

Account rules, payment records and access conditions are written here before you open an account with piubet.

DANA recordsOVO receiptsGoPay receiptsQRIS checksLocal law applies

Explore Lobby Read FAQ

How Local Law Shapes Access

piubet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Clear legal scope matters before any wallet action. We make account access dependent on your location, your eligibility under local law and the records you provide during registration. If you open an account from Surabaya or any other Indonesian city, you still need to check whether

1
access is permitted where you are. We do not treat a successful DANA, OVO, GoPay or QRIS receipt as legal permission by itself; it is only a payment record tied to your account. Your profile name, phone number, device session and payment proof may be checked
2
when we review account access, withdrawal requests or a dispute. If local rules change, we may adjust account availability, request extra verification or restrict access where local law does not permit use.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Contact Us About Legal Requests

Legal questions should go through a channel we can record and trace. Use live chat for urgent account-access questions, email for document requests, or the account ticket path when you need us to connect your message to a specific wallet record. Our team handles legal contact from 09:00 to 23:00 WIB every day.

Team online

Live chat

Open live chat from the lobby footer, choose Legal Help, and send your account phone number. We answer access, eligibility and payment-record questions from 09:00 to 23:00 WIB.

Email record

Send legal requests to [email protected] with your registered phone number, payment rail and transaction time. Use this path for privacy questions, document copies or account correction requests.

Account ticket

After you log in, go to Profile, Help, Legal Request. A ticket links your question to account records, DANA, OVO, GoPay or QRIS receipts, and security checks.

ACCOUNT RECORDS

How We Handle Legal Records

Your legal record starts at account creation and changes when you edit profile data, use a payment rail or contact us.

Account data

We collect the details you submit during registration, including phone number, login name and payment references. These records help us match you to DANA, OVO, GoPay or QRIS activity.

Cookie use

Cookies help us keep a session active on mobile browser and computer. They also show whether a legal notice was displayed before you continued into account areas.

Security checks

When a login looks unusual, we may compare device session, IP range and recent wallet activity. This legal check protects account records before withdrawals or profile changes continue.

Retention period

We keep account and payment records for as long as needed to manage legal requests, disputes and required checks. Older records may be archived with restricted team access.

Change requests

If your name, phone number or payment receipt is wrong, contact us through account ticket or email. We may ask for a screenshot before changing the record.

Team access

Only assigned account, payment and legal staff can view records needed for a request. We record internal handling so your case has a clear trace.

Legal Questions Before You Join

Use these answers before you open an account or send a legal request. They explain access rules, payment records, data handling and the contact steps we use. If your case involves a specific DANA, OVO, GoPay or QRIS receipt, contact us with the account phone number and transaction time.

Access depends on local law and is available only where local law permits. Before you join, check your own location rules and read our account terms so you understand eligibility.

We link your registered phone number, login activity, payment receipts and contact history to your account. These records help us answer legal questions, verify wallet activity and manage disputes.

No. A successful receipt only shows that a payment rail processed a transaction. Eligibility still depends on local law, account checks and whether access is permitted where you are.

Log in, open Profile, Help, Legal Request, then describe the incorrect record. If you cannot log in, email [email protected] with your registered phone number and proof.

We keep records while they are needed for account handling, legal requests, wallet checks and dispute response. Archived records have restricted access and are reviewed only for valid reasons.

Assigned account, payment and legal staff may view the records needed to answer your request. We keep the handling trace so the case can be followed accurately.

Send your registered phone number, payment method, transaction time and a short description of the issue. For QRIS or e-wallet questions, attach a clear receipt screenshot.

Legal Terms Before You Join

Contact Us About Legal Requests

Live chat

Email record

Account ticket

How We Handle Legal Records

Account data

Cookie use

Security checks

Retention period

Change requests

Team access

Legal Questions Before You Join

01 Can I access piubet from Indonesia?

02 What legal records are linked to my account?

03 Does a DANA, OVO, GoPay or QRIS payment prove eligibility?

04 How do I ask for my account data to be corrected?

05 How long do you keep payment and account records?

06 Who can see my legal request inside piubet?

07 What should I include when contacting legal support?

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