Reference

Privacy Policy for Your Account

Our policy explains what we collect when you open an account, browse the site, or send a request through DANA, OVO, GoPay, or QRIS.

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Where This Policy Applies

piubet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We apply this policy to the details you enter on the form, the device signals your browser sends, the cookies that keep you signed in, and the request history tied to your account. When you use DANA, OVO, GoPay, or QRIS, we may store the transaction

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reference, status, and timing needed to match the request; we do not need more than that to keep the record accurate. If you open piubet from Bandung or anywhere else in Indonesia, the same policy applies on mobile and desktop. We keep access and eligibility decisions
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tied to local law, and where local law permits we keep the record only for the period needed to handle the account, answer a correction request, or meet a legal duty. That means the privacy rules stay consistent even if you switch from browser to browser
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or clear cookies after sign-out.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to Reach Our Team

If you need a copy of your data, want a correction, or need a privacy question answered, use live chat from the footer or send a message through the account contact form. We read those requests every day from 08:00 to 22:00 WIB, and we handle them in Indonesian or English. Please send the message from the email linked to your account so we can match the request before we reply.

Team online

Live chat

Open chat from the footer or help icon. We use it for privacy questions, correction requests, and account matching when you need us to check a record tied to your email.

Email form

Send your message from the address linked to your account, or use the contact form if you are on mobile. That lets us confirm the request before we discuss device logs or cookie settings.

Response hours

We read privacy messages daily from 08:00 to 22:00 WIB. Urgent account-security cases move first, so you get a reply in the same queue as the rest of your record requests.

PRIVACY HANDLING

How We Handle Your Data

We keep privacy handling practical: we collect only what we need for account setup, session security, and request handling.

Data scope

We keep the details you submit on the account form, the email or phone you use, and the request history tied to your session. We do not widen that record beyond what the privacy policy needs.

Cookie control

Cookies remember language choice, sign-in state, and short session timing. You can clear them in Chrome, Safari, or Firefox, and the site will ask you to sign in again after the browser resets them.

Account checks

When you ask for a correction or a copy, we match the request to your registered email or chat ID before we respond. That step helps us avoid sending your record to the wrong person.

Device traces

We log device type, browser name, and short session signals so we can spot unusual access on Android, iPhone, or desktop. These signals are used for security, not to map your habits.

Retention

Most request records stay only while we need them for support, dispute handling, or duties required by local law. After that, we remove or anonymise the record so it is no longer tied to your account.

Change requests

If your details change, send the updated name, email, or phone through the contact channel linked to your account. We then check the request and update the record once verification passes.

Questions About Your Privacy Rights

These are the privacy questions we hear most when you open an account, clear cookies, or ask for a copy of your record. We keep the answers short, and the same rules apply on mobile and desktop. If a request needs a different process in your region, we follow the local law that applies and tell you which channel to use.

We keep the details you submit on the account form, the email or phone you use, and the request history tied to your session. We do not widen that record beyond what the privacy policy needs for support and security.

When you use DANA, OVO, GoPay, or QRIS, we may store the reference, status, and timing needed to match the request. We avoid keeping extra payment data that is not needed to complete the record.

Cookies keep you signed in, remember language choices, and help the page recognise a returning device. If you clear them in Chrome, Safari, or Firefox, the site will ask you to sign in again.

We keep request and account records only for the time needed to answer you, resolve a check, or meet a local-law duty. After that period, we remove or anonymise the record so it is no longer linked to you.

Yes. Send the request from the email linked to your account, tell us what you want changed, and we will verify the details before we reply. That extra step helps us avoid sending data to the wrong person.

Use live chat from the footer or the contact form inside your account page. Our team reads privacy messages daily from 08:00 to 22:00 WIB and can answer in Indonesian or English.

Privacy Policy for Your Account

How to Reach Our Team

Live chat

Email form

Response hours

How We Handle Your Data

Data scope

Cookie control

Account checks

Device traces

Retention

Change requests

Questions About Your Privacy Rights

01 What data do you collect from my account?

02 Do you store DANA, OVO, GoPay, or QRIS details?

03 How do cookies work on your site?

04 How long do you keep my data?

05 Can I ask for a copy or correction?

06 How do I contact you about privacy?

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